| Visual Sound's Support Services group offers a wide range of customized service agreements. Flexible enhanced system warranties are available for guarantee on-site labor, advance part replacements, and many other services. Our custom service agreements are designed to meet your company's operational and budgetary requirements while maintaining system functionality and minimizing downtime.
The standard system warranty program provides an extended on-site labor guarantee on the entire system for a period of 30 days on all system installations from the date of system final acceptance.
Visual Sound's Standard System Warranty includes
- 30 days Visual Sound Inc. Enhanced System Warranty
- All manufacturer's warranties pass-through to end-user
- Telephone support 8am - 5pm
- One year in-house bench repairs
Visual Sound's Enhanced System Warranty includes:
- All labor and parts
- 24 hour priority next business day on-site response time
- Unlimited on-site corrective maintenance
- Preventive maintenance visit
- Telephone support (24 x 7 hotline)
- Removal and reinstallation of equipment
- Travel and Freight
- System Orientation Training
- Loaner equipment (if available)
|
